Telemedicine in Illinois | Telecare and Virtual Visits | American Family Care

Urgent Care Telehealth

American Family Care locations in Illinois are providing telemedicine visits for our patients to ensure they can access care whenever they need to. Telemedicine visits and access allows patients that have difficulty traveling or need a more flexible option for healthcare.

As the COVID-19 pandemic continues to impact patients’ ability to travel freely, we want to ensure that our communities have affordable and accessible urgent options when they need it.

Our provider team can consult patients, provide referrals, evaluate injuries, diagnose symptoms, and recommend coordinated care all through telemedicine. All our patients need is audio and video capabilities to get the care they need. If you have any questions, please call our provider team our urgent care location. Below, we’ve provided resources to explain what telemedicine is, the services we can provide via telemedicine, and why patients don’t have to delay care during this global healthcare crisis.

Most insurance plans cover telemedicine, but we advise to speak with your health plan administrator to double check.The average cost for a telemedicine visit is $150 for patients without insurance.

What is Telemedicine? How does it work?

Telemedicine is defined as the practice of using technology to deliver medical from a distance, according to the American Academy of Family Physicians. Patients can connect to providers through a dedicated portal, with an internet connection and computer with audio/video capabilities. Our provider team can then provider a variety of urgent care services, treatment recommendations, and other crucial services through digital means.

Telemedicine is ideal for patients that need to get care but are unable to travel at the moment. A virtual visit allows our provider team to prove detailed and collaborative care for a variety of needs.

Patients now have an efficient and effective way to get the care they need, all from the comfort of home. If you’re curious about insurances accepted for telemedicine, please refer to our accepted insurance list and consult your health plan administrator.

Telemedicine Services available at American Family Care locations in Illinois

Here are all the conditions and needs we can treat via telemedicine: Please call one of our locations for more information about covered services and insurances.

• Allergy Symptoms
• Bug Bites
• Poison Ivy
• Eczema
• Psoriasis
• Mild Sunburn
• Cold Sores
• Canker Sores
• Cold
• Sore Throat
• Diarrhea
• Ear infection, earache, or swimmers ear
• Eye infection, pinkeye, sties
• Female urinary tract infections
• Head Lice
• Infected toenail or fingernail
• Minor Burns
• Minor Rashes (e.g. Impetigo, Shingles, Ringworm)
• Newly onset cough
• Sinus Infection or Sinusitis
• Fever
• Urinary Tract Infections

Here is an exclusion list of telemedicine service THAT ARE UNAVAILABLE THROUGH VIRTUAL VISITS:

• No narcotic or controlled substance renewal or prescription.
• No prescriptions over one month
• No Chest Pain
• No Pelvic/genital/rectal/breast exams
• No suturing
• No psychiatric conditions
• No emergency symptoms including:Dial 911(chest pain, shortness of breath, allergic reaction, choking, altered of consciousness, head or neck injury
• No STD’s or STI’s
• No Pregnancy, birth control renewal or birth control advice
• No Workers' Compensation or Occupational Health visits
• No Referrals to specialists
• No Physicals or Sport Physicals
• No Suturing, suturing removal or wound care

Telemedicine Access During the COVID-19 Pandemic

As patients continue to self-isolate, social distance, and work from home due to COVID-19, it is important to ensure there is available and safe healthcare options. That is why American Family Care locations in Illinois quickly implemented telemedicine to provide urgent care remotely.

Maintaining social distancing and getting necessary healthcare services can be particularly difficult, since COVID-19 can travel rapidly in local communities. At American Family Care locations in Illinois, we’re here to provide urgent care from the comfort of your home as we go through the challenges of COVID-19 as a community.