Telehealth Visits in Oregon | American Family Care

Urgent Care Telehealth

American Family Care locations in Oregon are providing telemedicine visits for our patients to ensure they can access care whenever they need to. Telemedicine visits and access allows patients that have difficulty traveling or need a more flexible option for healthcare.

As the COVID-19 pandemic continues to impact patients’ ability to travel freely, we want to ensure that our communities have affordable and accessible urgent options when they need it.

Our provider team can consult patients, provide referrals, evaluate injuries, diagnose symptoms, and recommend coordinated care all through telemedicine. All our patients need is audio and video capabilities to get the care they need. If you have any questions, please call our provider team our urgent care location. Below, we’ve provided resources to explain what telemedicine is, the services we can provide via telemedicine, and why patients don’t have to delay care during this global healthcare crisis.

Most insurance plans cover telemedicine, but we advise to speak with your health plan administrator to double check.The average cost for a telemedicine visit is $150 for patients without insurance.

What is Telemedicine? How does it work?

Telemedicine is defined as the practice of using technology to deliver medical from a distance, according to the American Academy of Family Physicians. Patients can connect to providers through a dedicated portal, with an internet connection and computer with audio/video capabilities. Our provider team can then provider a variety of urgent care services, treatment recommendations, and other crucial services through digital means.

Telemedicine is ideal for patients that need to get care but are unable to travel at the moment. A virtual visit allows our provider team to prove detailed and collaborative care for a variety of needs.

Patients now have an efficient and effective way to get the care they need, all from the comfort of home. If you’re curious about insurances accepted for telemedicine, please refer to our accepted insurance list and consult your health plan administrator.

TeleHealth: Stay Healthy From the Comfort Of Your Own Home

Common Questions:

Is TeleHealth safe & secure?

Just like in-person care, your medical information, messages, and appointments are all protected by privacy rules. All TeleHealth appointments connect you to a HIPAA-compliant secure video platform. 

For complete privacy we suggest taking your appointments from the following:

• A private room in your home
• Your parked car
• Outdoors, away from other people

What devices or applications do I need for my TeleHealth visit?

Any mobile phone, tablet, or computer with video capabilities will launch the video call. The video link will automatically open your appointment and connect you with an AFC provider without having the hassle of downloading anything. 

Is TeleHealth care as good as in-person care?

In most cases, TeleHealth care has the same or even better quality than in-person care. It also makes it MUCH more convenient for you! 

I’m not very tech-savvy, is TeleHealth care the right choice for me?

Yes! Our video platform is simple and easy to use. 

What should I do if there is a technical problem during my TeleHealth appointment?

You can call us at 503-305-6262 and one of our team members will restart the video care appointment or schedule you for an in-person visit if needed. 

Can I get a prescription filled during my TeleHealth visit?

Most prescriptions are handled electronically.  No need to take a paper prescription to the pharmacy, we will electronically prescribe to the pharmacy of your choice.

Will my insurance cover my TeleHealth visit?

Most insurances cover TeleHealth visits at the same rate as in-clinic visits. For a full list of in-network insurances, please visit our insurance page.

When to use TeleHealth care?*

Not feeling well and are needing immediate medical care? Are you out of town or can’t see your doctor? Have a concern that requires speed, convenience, or discretion?  

• Infections/Illness
• Seasonal Allergies
• Sinus pain/pressure
• UTIs
• COVID/Flu PCR testing
• Mental Health
• Medication Refills Note: we cannot refill controlled substances via TeleHealth.
• STI questions or concerns
• Birth control initial consult
• Menopause treatment
• Pregnancy questions, concerns, and options
• PrEP for HIV

*Please note that appointments are required for TeleHealth care.