Patient Resources in Raleigh Midtown at AFC Urgent Care

Assisting with Insurance, Health Programs, and Payment

American Family Care offers a number of patient resources, including the following: pre-registration forms, statement inquiry, or medical records release form.

American Family Care accepts most insurance plans. You may call the Member services on the back of your card to confirm we are in network. We will verify all insurances during your check-in process. We must have photo-copy of the front and back of each insurance card you want to use for your visit at the time of visit. Without this information, we cannot bill your insurance and your visit will be self-pay at the time of service. All Payments are expected at the time of services including Copays, Deductible payments, non-covered services, and self-pay charges. These payments will be collected during Check-In.

AFC can also file your claim for you; however, any co-pays, deductibles, or non-covered services must be paid at time of services rendered. We also accept Cash, Check, Visa, Mastercard, Discover Card, and American Express. Please be advised, effective 01/15/2024, that we will begin charging a 2.90% surcharge fee to all charges paid by Credit Card. This is our effort to offset the rising Credit Card processing fees. However, to avoid this extra fee, we do accept cash payments as well.

As a convenience to our patients, we do file with most insurances companies for you. We also keep your credit card securely on file for future balances, such as any unpaid balances after your insurance has processed your claim. We will then charge you credit card on file within one week. You will receive text and email message regarding any balances prior to your charge being card.

For any billing questions please call HealthQuist at 888-796-6611.