Reviews in Short Pump at AFC Urgent Care

Everyone was so kind and reassuring. I felt like the PA’s, front desk, nurses and xray tech's went above and beyond. I was in a great deal of discomfort and was helped by everyone. Thank you for all the great care and reassurance. I have already shared with hotel staff, restaurant staff and pharmacy staff how great the care was. Traveling I found myself leery of getting help. So glad I ended up coming to you.
- Susan R

Excellent visit. Great experience! John is very pleasant and professional! My medical examiner was Dr/Nurse Booten and she was very pleasant and very professional. I really was blown away by my experience here because my past experiences with these sorts of places have always been terrible. Keep up the great work! Healthcare today needs people like you!! Thank you!
- Edward

I came into this office on March 15th between 5:45 and 6:00 pm complaining about a weird sensation in my chest and a slight pain in my arms that I had experienced over the last two weeks. I can remember trying my best to describe my symptoms to Mr. Jesse Kalhorn and what I have been experiencing over the last two weeks. Mr. Kalhorn listened to my describe symptoms and immediately started processing the information I had given him. Mr. Kalhorn requested an EKG along with an X-Ray. After the X-Ray and EKG came back inconclusive, Mr. Kalhorn informed me that I needed to have blood work done to help with diagnosis and the blood work I needed done he could not administer in his office. Mr. Kalhorn requested that I immediately have this blood work done in the Henrico Doctors Hospital ER. I immediately headed to the ER with the documentation Mr. Kalhorn had given me a request to have blood enzymes levels to be checked. The ER team responded by checking my blood enzymes and it found to be at a higher level indicating my heart muscle was damaged that was apparently caused by a heart attack. I ended up having a triple coronary artery bypass grafting (CABG) on March 19th and making great recovery time. I wanted to share my experience about Mr. Kalhorn and his professionalism with attributed with saving my life.
- Preston

American Family Care Urgent Care is an amazing place. They have friendly, knowledgeable staff to assist and answer all your questions. I would recommend them to anyone!!
-Lynette S

Got an email from AFC that they were offering the Covid vaccine. Called to schedule an appointment & got one for that very afternoon. Extremely quick and easy process. Very friendly staff. My new favorite Urgent Care!!!
- Stephanie S

Staff was very friendly and was able to make an appointment for the same day. They greeted me as soon as I walked through the door. They treated me with dignity and respect. I will start coming here more often. Love that they have a variety of employees ranging from different ethnicities and races. Dr. Heather was very nice and informative. I felt comfortable discussing things with her. The lady who took my blood was nice as well . Will tell all my friends about this place.
- Sarrer J

I moved to the area 3 years ago. Unfortunately, my PCP is now 40 minutes from my home. It has been a blessing to have the staff and medical professionals at AFC oversee my urgent care. They spend quality time and ask the appropriate questions. I have a complex medical history so I’m always leery of new providers. AFC has put me at ease.
-Dee Dee A

Great clinic. They take their time and ensure to give you answers. I went in with a terrible migraine but they found a solution to help me. I will say that my primary care hasn’t been as helpful with these migraines. Don’t think twice about it, they are awesome and they are better than any urgent care. Another great thing is they are following the Covid protocols and doing everything to keep everyone safe.
- Jocelyn D

The facility was super clean and the staff was incredible! We needed a COVID rapid test for travel and had gone to a few other places before ending up here. Although it was 7:03pm when we got there and they don't conduct COVID tests after 7pm, the staff was overly accommodating and allowed us to stay and get our test. Heather and Jackie were very sweet, personable and overall great providers! We will recommend them and go back!
- Heather J

My first time coming here. Online pre-registration made it faster and made the checking in process more convenient when arriving. Everyone was professional and my requests were fulfilled very swiftly. Social distancing seating was provided for the short waiting period!
-Phillip N